FAQ | Schine Health

Question 1

Are you accepting new patients?

Accepted Answer

Yes! We are currently accepting new patients. You can schedule your first appointment online through our patient portal or by calling our office at 360.726.3754.

Question 2

What insurances do you accept?

Accepted Answer

We accept most major insurance plans including Humana, TRICARE, First Choice Health, Ambetter, Molina Healthcare, Washington Apple Health, Cigna, Kaiser Permanente, United Healthcare, Aetna, Medicare, Premera Blue Cross, Regence, and CareCredit. Please call if you don't see your plan listed — our accepted insurances are regularly updated.

Question 3

Do you offer telehealth appointments?

Accepted Answer

Yes! We offer HIPAA-compliant telehealth visits that can be accessed from anywhere you have an internet connection. Virtual appointments are available for many types of visits.

Question 4

What is gender-affirming care?

Accepted Answer

Gender-affirming care encompasses a range of medical services that support transgender and non-binary individuals in aligning their physical characteristics with their gender identity. Dr. Schine is nationally recognized for his expertise in this area and provides a safe, respectful, and affirming environment for all patients.

Question 5

What is PrEP and do you prescribe it?

Accepted Answer

PrEP (Pre-Exposure Prophylaxis) is a medication regimen that significantly reduces the risk of HIV infection. Yes, we prescribe PrEP and provide comprehensive STI services in a judgment-free environment.

Question 6

What are your office hours?

Accepted Answer

We are open Monday–Thursday 8:00 AM – 4:00 PM and Friday 8:00 AM – 12:00 PM. We are closed Saturday and Sunday, closed for lunch 12–1 PM, and closed on major holidays.

Question 7

How do I access the patient portal?

Accepted Answer

You can access your patient portal through the Healow app or website. The portal allows you to schedule appointments, view test results, request prescription refills, and message our team securely.

Question 8

What is Direct Primary Care (DPC)?

Accepted Answer

Direct Primary Care is a membership-based model where patients pay a monthly fee for unlimited access to primary care services without insurance billing. This model allows for more personalized, unhurried care. Visit our DPC page to learn more.

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